Experience

Roman & Williams Guild | Production & Fulfillment Manager

• Managed the status of 500+ line items in production associated with client orders across 6+ vendors.

• Refined production trackers to proactively indicate upcoming deadlines, outstanding questions, and late orders.

• Programmed an inter-connected production tracking display separated by salesperson with key data for quick, individualized presentation of order statuses.

• Managed a small team working on new purchase order entries, client document preparation, interdepartmental communications, and outside vendor correspondence.

• Led weekly production meetings with top vendors & individual open order reviews with each Guild salesperson.

• Reviewed quality control documentation to ensure all outgoing products met the brand’s high quality standards.

• Managed customer care reports from the sales team and resolved them in a timely manner.

• Quoted potential product customizations with applicable vendors; recorded their response in the customization tracker and shared the response with the sales team promptly.

• Documented and clarified production standard operating procedures, including material sample sourcing and preparation process.

Cleo’s Yarn Shop | Operations Manager

• Took initiative to design the new, larger storefront layout using CAD software (SketchUp); focusing on well-communicated pre-planning, utilization of current assets, and expansion into an in-store cafe counter.

• Assistant project managed a team of four people to complete the new shop buildout in under four weeks; emphasizing the importance of polished customer-facing zones and displaying the full inventory adequately.

• Planned, proposed, and executed a trip to the NY Sheep & Wool festival with over 100 people, grossing over $13k in sales and whose first day of ticket sales ranked in the shop's top 3 sales days on record. Acquired key material sponsors from current shop vendors for integration into branded gift bags for participants.

• Developed and taught multi-session knitting workshops on intermediate and advanced skills.

• Met with yarn brand representatives and advised on potential additions to the shop's stock to fill gaps in the offerings.

• Conducted outreach to new vendors to stock their products; specifically independent yarn dyers and small businesses making yarn-related products.

• Facilitated a shop tour via influencer marketing with a YouTuber who has over 50k followers.

• Trained and supervised new employees, both part time and full time.

• Optimized the shipping process to minimize cost of packing materials.

• Conducted daily yarn store duties including but not limited to: receiving inventory, advising customers on materials and tools, maintaining appearance of sales floor, operating cafe counter, fulfilling online orders, overseeing classes and craft circles, and running the shop social media.

Roll & Hill | Designer Roll & Hill

• Spearheaded the development of a lighting fixture from concept to market launch in just 6 months, demonstrating exceptional project management and design skills.

• Engineered an interchangeable system of internal components for a 10+ fixture lighting collection, improving product efficiency, reducing production costs, and enhancing user experience.

• Conducted thorough research on materials, manufacturing processes, and market trends to inform design decisions and enhance product performance.

• Utilized CAD software (SolidWorks) to create detailed 3D models for efficient communication with manufacturing partners.

• Worked closely with suppliers to source materials & components, ensuring quality standards & cost-efficiency.

• Developed comprehensive design documentation, including technical drawings, specifications, and design guidelines, to support the manufacturing and quality control processes.

Cree Lighting | Industrial Design Intern

• Collaborated closely with engineering teams on research and development initiatives to modernize the existing product line by introducing a groundbreaking installation process and enhancing the overall aesthetic appeal.

• Utilized design thinking principles to ideate, sketch, and prototype concepts, ensuring a user-centric approach and effective problem-solving.

• Conducted in-depth market research and competitive analysis to identify trends, consumer preferences, and emerging technologies, providing valuable insights for product improvement.

• Participated in brainstorming sessions and design reviews, offering constructive feedback and incorporating suggestions into design iterations.

• Actively engaged in the iterative design process, refining prototypes based on user feedback & usability testing.

Areas of Expertise

Concept creation

Ideation sessions

Design development

3D Modeling

Hand sketching

Form development

Iterative rapid prototyping

Design thinking

Furniture production

Technical part drawings

Project Management

Production Management

Quality control review